Why Clients Hire Voyage Advisory: Elevate Service

At Voyage Advisory, clients call on us for three main reasons: to elevate service, drive performance, and power transformation. Today, we’re focusing on the first goal and what it really means.

Elevating service is fundamentally about your organization becoming equipped to deliver an experience your customers, employees, and bottom line will all love. Great customer service starts with happy, capable employees, and it must be accomplished within real-world financial constraints. Clients earnestly seeking to optimize these key factors of customer satisfaction, employee empowerment, and smart spending frequently hire us to help them with five different modes of operation:

  1. Your contact center performance improves through better staffing, workforce management, and technology selection so service is delivered consistently, efficiently, and on time.

  2. Your quality assurance and coaching programs grow so customer feedback is reliable and actionable.

  3. Your service operations are modernized by implementing the right metrics, tools, and outsourcing strategies so leaders can make better decisions and teams can achieve higher-quality results.

  4. Your frontline teams are strengthened through effective training at every career stage so employees are capable, well supported, and motivated to provide exceptional service.

  5. Your customer experience is enhanced by listening to customer voices, mapping their journeys across every stage of service delivery, and linking improvements across the organization so customers feel heard, valued, and loyal.

Organizations striving to elevate service value our practical and results-driven approach:

  • We helped a large government health organization enhance quality assurance, introduce speech and behavioral analytics, reduce repeat complaints, and improve both the speed and empathy of service for millions of callers.

  • We helped a major communications company assess struggling contact centers, avoid unnecessary technology costs, and gain $2M in annualized savings through smarter outsourcing, process improvements, and updated training.

Is your organization ready to turn a high priority for service excellence into measurable achievements? We can help. Let’s talk.