Utilities. Insurance and financial services. Public sector. And beyond.
Where we work
Rising capital investment, growing customer expectations, and greater regulatory scrutiny are forcing utilities to modernize without compromising reliability or service.
Meeting customer and regulatory commitments.
ExploreInsurers, health plans, banks, and credit unions are under pressure to automate complex, high-volume work at scale, while maintaining accuracy, compliance, and trust.
Trusted enough to launch. Measurable enough to matter.
ExploreAgencies are being asked to improve services with finite resources and aging systems, while working within procurement, policy, and public accountability.
Better mission outcomes with measurable impact.
ExploreManufacturers and supply chain organizations face constant pressure to increase throughput, control costs, and improve the way work moves across the operation.
Measured improvement across the operation.
ExploreOur team's experience by industry
The before, the after, and the value created in between.
Canadian T&D utility · $7B capital plan
$100M+
productivity savings over 5 years
Our team designed and enabled a Leadership Operating System for a leading Canadian transmission and distribution utility executing a $7B capital plan, delivering a 9% labor productivity gain and $100M+ in unit-cost savings sustained across five consecutive years.
Canadian electric utility · 33 hydro plants
24%
reduction in OM&G costs
Our team standardized planning across an electric utility's five regions and 33 hydro plants, cutting OM&G costs 24%, lifting preventive maintenance compliance from 19% to 74%, and reducing unplanned corrective work by 56%.
Credit union contact center
95%
ASA improvement in 30 days
Our team led a credit union's contact center assessment and cloud migration, achieving a 95% improvement in average speed of answer within 30 days and completing the cloud ACD implementation in just two months.
Top 5 US bank
60%+
reduction in legal exposure
Our team conducted an analytics review of IVR and toll-free infrastructure for a top 5 US bank facing patent litigation, reducing legal exposure by more than 60% and strengthening the bank's negotiating position with data-driven settlement analysis.
Federal health agency
26 mo
of consecutive CSAT improvement
Our team benchmarked a federal health agency's contact center quality program against leading private-sector organizations, driving 26 consecutive months of year-over-year customer satisfaction gains.
Federal agency · 6 sites
30M
calls, deployed in 6 months
Our team managed a speech analytics deployment across six sites handling 30 million calls per year for a federal agency, training 400 managers and 4,000 agents, delivered on schedule and on budget.
PE-owned consumer health manufacturer
30%
reduction in operating labor costs
Our team redesigned manufacturing operations for a PE-owned consumer health products company, achieving a 30% workforce efficiency gain and substantially lowering operational expenses.
Beverage manufacturer
Multi-site
consolidation, leaner footprint
Our team evaluated a beverage manufacturer's facilities to identify consolidation opportunities, reducing the facility footprint, improving production efficiency, and strengthening supply chain integration.
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