Operations
Better processes, technology, and operating models should translate into greater throughput, lower cost, and more reliable performance.
Twenty-five ways we help in operations, across four industries and the set that holds in any of them. Every engagement is built so the value gets measured and realized, not just recommended.
Operations
We establish validated baselines through time studies, day-in-the-life shadowing, and direct observation of the work. Every improvement we claim is measured against a baseline someone can defend in front of a CFO.
Market realities
Customer expectations are rising. Labor remains constrained. Costs continue to increase. AI is creating new opportunities and new expectations.
Leaders are asked to improve service, increase productivity, modernize workflows, and deliver measurable results, all at the same time.
Pressure from every direction
Customers expect more.
Hard to find, harder to keep.
Costs continue to rise.
Changing what is possible.
More to prove, more often.
Complexity is increasing.
The operating model
An engineered operation
Operations are carrying more weight than they were originally designed to bear.
We engineer operations built for today's demands and tomorrow's opportunities.
When it has to work.
After go-live
Technology creates value only when the operation changes with it. Processes, roles, behaviors, and measures must keep evolving through every release, upgrade, and change.
We stay with the operation after launch, where the value is actually achieved.
Our team’s operations experience
From the factory floor to the back office, our team’s work has covered time studies, process redesign, operating cadence, and the measures that keep the gains.
Top 10 US property and casualty insurer
PM compliance 19% to 74%
Canadian electric utility, five regions
Southern US electric utility
Technology business process outsourcer
PE-owned food manufacturer
Insights
The fifth and final article in the series: how activity based management gives Avoid, Automate and Optimize something measurable to stand on.
