Voyage Advisory

Utilities

The next 5 years will ask more of utilities than the previous 20 years.

Capital programs are expanding, customer affordability remains strained, and modernization cannot disrupt essential service.

How we help

Utilities

Example services

Agentic AI and automation

We assess where AI agents can safely handle utility call types – outage status, billing questions, start and stop service – and where a customer still needs a person. Then we redesign the workflows, quality checks, and escalation paths around them so the technology reduces effort instead of adding a layer.

Market realities

Utilities are being asked to modernize under unprecedented pressure.

Demand is rising. Infrastructure is aging. Customers expect more. Regulators are asking harder questions.

At the same time, utilities are being asked to expand capacity, improve reliability, and modernize operations without losing focus on the core mission of keeping service safe and dependable.

We engineer the operations, programs, and customer experiences utilities need for what comes next.

Electrification

Electrification is increasing demand.

AI-driven demand growth

AI is accelerating load growth.

Workforce constraints

Workforce challenges remain persistent.

Capital program expansion

Capital programs are expanding rapidly.

Regulatory scrutiny

Regulatory scrutiny is intensifying.

Customer expectations

Customers expect faster, clearer service.

It all lands on

The same utility

The results from our team’s work.Utilities

Learn more

9%Labor productivity
Labor productivity on a $7B capital plan, held five years, $100M+ savedLeading Canadian T&D utility
24%Lower OM&G cost
One planning standard across five regions and 33 hydro plants, PM compliance 19% to 74%Canadian electric utility
$2.16MAnnualized savings
Annualized savings from a rebuilt supervisor cadence, no added headcountSouthern US electric utility
$180MPortfolio on track
Capital portfolio back on track behind a redesigned project Center of ExcellenceRegulated electric utility
$1M+Identified in 8 weeks
A speech analytics program that had produced nothing in three years: 42 categories consolidated to 13, accuracy raised to 90%, five business cases builtFortune 500 utility

Insights

What we are seeing in utilities

All utilities insights

Tell us where it has to work.

Start a conversation