Federal capabilities statement
Date Published
Voyage Advisory is a boutique management consulting firm based in Chicago, founded in 2018 to help clients turn priorities into achievements. Roughly 40 consultants, most across North America, take on clients’ most pressing operational priorities, working alongside their teams across the people, process and technology dimensions of every engagement.
We lead the work rather than advising on it. We modernize contact centers and operations, stand up PMOs and capital programs, redesign the processes that run the business, and find where technology and AI deliver real impact. We work with public and private sector organizations as vendor-agnostic advisers whose only product is measurable improvement. Where proven talent is needed on the ground, we place vetted specialists who have delivered before.
What we do
Contact center and operations. Workforce, quality, handle time and service levels, with a prioritized return roadmap.
CX and service model design. Journey mapping and redesign across phone, digital and self-service.
Process redesign and optimization. Map how work flows, cut waste, and redesign what to eliminate, streamline or automate.
Data, analytics and performance. Indicator design and dashboards in Power BI, Tableau and Azure.
AI and technology value realization. Requirements, buy-versus-build, and vendor evaluation, so AI and automation target real opportunity.
Program and PMO delivery. PMO design, governance and delivery for complex, multi-vendor and capital initiatives.
Professional services and staff augmentation. Vetted business analysts, change managers, workforce specialists and project managers placed directly into a program team.
Past performance
Federal agency, contact center modernization. Unified more than 70 automatic call distributors into a single cloud data platform and delivered the agency’s first enterprise-wide performance visibility, supporting a national Tier 1 call center launch. Earned exceptional CPAR ratings as a federal subcontractor.
Federal healthcare agency, data and performance. Unified telephony, chat, case, quality and workforce data into one measurement framework across one of the government’s largest service operations, driving 26 consecutive months of year-over-year customer satisfaction improvement.
Healthcare payer, AI and automation. Mapped long-running, judgment-heavy audit workflows end to end and identified 40 to 60 percent automation potential across evidence gathering, reconciliation and documentation, delivering a prioritized AI roadmap with strict human-in-the-loop controls.
Health plan provider, contact center transformation. A comprehensive contact center assessment for a fast-growing health plan across people, process and technology, building a future operating model with a 24-month implementation roadmap.
Client identities are withheld to honor confidentiality commitments. We welcome the opportunity to discuss past performance in detail, including references and outcomes, with interested agencies and partners.
Why clients choose Voyage
A curated team built around the specific challenge: senior experts who get fluent in the context fast, with low egos and a genuinely collaborative style. Diagnostic apps, assessments and operational heat maps developed across hundreds of engagements and refined continuously. And real ownership, staying through implementation, delivering in agile sprints, and structuring engagements to return value well in excess of fees.
Experience per consultant: 15-20 years
Proprietary tools: 30+
First-year return: 2-3x
Contracting and corporate data
NAICS codes: 541611 administrative and general management consulting, the primary code; 518210 computing infrastructure and data processing; 541511 custom computer programming; 541512 computer systems design services; 541513 computer facilities management.
Legal name: Voyage Advisory LLC
Business status: Small business
Incorporated: Delaware, 2018
UEI: E7UEKCRTWL8
Headquarters: 5300 N. Damen Ave., Chicago, IL 60625