Real work. Practical lessons. Measurable results. Client results, perspectives from our work, and resources that go deeper.
Everything we have published, newest first.
Voyage Advisory LLC, UEI E7UEKCRTWL8, small business, incorporated Delaware 2018. What we do for federal agencies, four past performance summaries, and the NAICS codes to contract under.
Establishing Enterprise Records & Information Governance for Document Management. Records scattered across disconnected repositories with no governance model. Building enterprise standards for classification, metadata and retention.
Federal agencies spend $20B a year on contact centers, field 10-20% more calls than commercial ones, and resolve 60-70% on first contact against 80-90%.
Directors, VPs and CEOs steering large organizations in utilities, financial services, government and supply chain. Who we work with, and on what.
The Paycheck Protection Program pushed $349 billion out in months and buried lenders in back-office work. How to prepare for volume nobody forecast.
